Client Partner - IT Services
Cincinnati, OH (Onsite)
Fulltime Permanent Opportunity
Overview:
As a Client Partner, you will play a pivotal role in driving profitable growth by fostering and expanding relationships with both existing and new clients. You will be responsible for managing a portfolio of strategic accounts, setting the vision for growth, and executing account plans to achieve top-line and bottom-line targets. Leveraging your expertise in AI, Data, and Quality Engineering, you will deliver tailored solutions that meet client needs, exceed expectations, and drive business transformation.
This role requires strong relationship-building skills at the CxO level and a deep understanding of client business objectives. You will act as a trusted advisor, aligning Narwal's capabilities with client strategies to drive long-term success. Your ability to manage account health, financial performance, and customer satisfaction through world-class delivery will be key to ensuring client loyalty and achieving measurable revenue growth.
Responsibilities:
Revenue Growth:
- Develop and implement strategies to achieve revenue targets and drive business growth.
- Identify and pursue upselling and cross-selling opportunities within existing client accounts.
- Expand Narwal’s client base by identifying and securing new business opportunities.
- Collaborate with internal teams to align AI, Data, and Quality Engineering solutions with client business objectives to enhance revenue growth.
- Monitor account financial performance, ensuring profitability and alignment with company financial goals.
Client Relationship Management:
- Build and maintain strong, long-term relationships with key client stakeholders, acting as their primary point of contact.
- Understand clients' business challenges and objectives to offer tailored solutions and insights.
- Be accessible and visible at client premises, working on-site 5 days a week when needed to enhance trust and foster a strategic advisor relationship.
- Regularly engage with C-suite stakeholders to ensure alignment with client goals and long-term partnership success.
- Act as a client advocate within Narwal, ensuring that client needs are understood and prioritized by internal teams.
Client Acquisition and Retention:
- Identify and engage new clients, using compelling presentations and proposals to expand Narwal’s market presence.
- Ensure high levels of client satisfaction by understanding their evolving needs and delivering tailored solutions.
- Focus on client retention through regular communication, proactive problem-solving, and delivering value-added services to foster loyalty.
- Develop and execute strategic account plans that map out key client stakeholders, identify growth opportunities, and ensure Narwal’s services align with client business needs.
AI, Data, and Quality Engineering Expertise:
- Leverage expertise in AI, Data, and Quality Engineering to address client challenges and drive digital transformation initiatives.
- Stay updated on the latest industry trends and advancements in these areas to offer innovative solutions to clients.
- Collaborate with internal delivery teams to ensure successful project execution and alignment with client objectives.
Performance Monitoring and Reporting:
- Monitor client account performance, track progress against revenue targets, and ensure client satisfaction.
- Provide regular updates and reports to both clients and internal stakeholders, highlighting key achievements and areas for improvement.
- Address any challenges or issues that arise promptly, working closely with delivery teams to implement solutions and ensure client success.
- Identify and proactively manage risks related to client satisfaction, project delivery, or financial targets, ensuring long-term client retention and success.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business); MBA or advanced degree is a plus.
- 10+ years of proven experience in client-facing roles within the IT services industry, with a focus on driving revenue growth and managing strategic client relationships.
- Strong expertise in AI, Data, and Quality Engineering; familiarity with automation and data analytics solutions is preferred.
- Demonstrated ability to build and maintain C-suite relationships and act as a trusted advisor to clients.
- Strong strategic thinking and problem-solving skills, with experience developing and executing account growth strategies.
- Project management experience is a plus, with the ability to manage multi-functional teams for successful solution delivery.
- Familiarity with industry best practices and emerging trends in AI, Data, and Quality Engineering.
- Excellent communication, presentation, and negotiation skills with a track record of delivering results in client-facing roles.
